News
The Postal Crisis Is About More Than Just Mail
A handwritten greetings card is about far more than paper and postage. This article explores why reliable and affordable post still matters to British manufacturing, high street shops and meaningful...
The Postal Crisis Is About More Than Just Mail
A handwritten greetings card is about far more than paper and postage. This article explores why reliable and affordable post still matters to British manufacturing, high street shops and meaningful...
From a Seed of an Idea to an Awards Finalist
I was genuinely shocked and incredibly honoured to discover that Smart Shopkeeper Club has been named a finalist in The Retas Awards 2026 for Best Retailer Initiative. What makes this...
From a Seed of an Idea to an Awards Finalist
I was genuinely shocked and incredibly honoured to discover that Smart Shopkeeper Club has been named a finalist in The Retas Awards 2026 for Best Retailer Initiative. What makes this...
Maybe I Just Wanted to Be a Shopkeeper
There’s a strange assumption I keep bumping into from certain business voices in the retail world. Former consultants. Industry insiders. Ex-corporate “experts” with glossy profiles and big opinions. They all...
Maybe I Just Wanted to Be a Shopkeeper
There’s a strange assumption I keep bumping into from certain business voices in the retail world. Former consultants. Industry insiders. Ex-corporate “experts” with glossy profiles and big opinions. They all...
Why Rigid Plans Don’t Work in Real Shops
Real expertise doesn’t come from a corporate boardroom.It comes from behind the counter. It comes from stacking shelves with one hand and serving a customer with the other.It comes from...
Why Rigid Plans Don’t Work in Real Shops
Real expertise doesn’t come from a corporate boardroom.It comes from behind the counter. It comes from stacking shelves with one hand and serving a customer with the other.It comes from...
Customers Want to Back Us - Let’s Give Them Som...
They’re not just buying things, they’re choosing us. Let’s make it easy for them do a little bit more Something has become crystal clear to me this year: customers...
Customers Want to Back Us - Let’s Give Them Som...
They’re not just buying things, they’re choosing us. Let’s make it easy for them do a little bit more Something has become crystal clear to me this year: customers...
Sailing Your Own Ship: Why Running a Small Shop...
If running a big retail store is like captaining a cruise liner, then running your own independent shop is more akin to sailing a tiny boat across an unpredictable...
Sailing Your Own Ship: Why Running a Small Shop...
If running a big retail store is like captaining a cruise liner, then running your own independent shop is more akin to sailing a tiny boat across an unpredictable...